Course Overview
Coaching is one of the most effective ways to improve employee performance and engagement. This workshop introduces practical coaching techniques that help leaders develop their people and strengthen team capability.
Participants learn how to guide conversations that encourage reflection, accountability and continuous improvement.
Coaching mindset
Strengthen the mindset shift from directing people toward helping them think, learn and improve.
Better conversations
Guide coaching conversations with more structure, stronger questions and clearer follow-through.
Performance growth
Support employee development in ways that build capability, ownership and stronger team performance.
Learning Outcomes
These outcomes are designed to help leaders use coaching more intentionally in day-to-day conversations, employee development and performance support.
Key Topics
The coaching mindset
Develop a mindset that supports reflection, growth and better problem solving rather than over-directing.
Coaching versus directing
Understand when coaching creates stronger outcomes and when a more direct approach is needed.
Effective questioning techniques
Use stronger questions to help employees think more clearly and take greater ownership.
Supporting employee development
Turn coaching into a practical tool for building confidence, skill and capability over time.
Building accountability
Create clearer commitments and follow-up so coaching conversations lead to meaningful action.
The topics are designed to make coaching practical, relevant and easier to use as a leadership habit rather than a one-off conversation.
Activities
Activities are designed to help participants practise coaching in realistic situations and build confidence in how they guide employee conversations.
Delivery Format
Facilitated coaching exercises and group discussion.
Live session with breakout coaching practice and digital worksheets.
Participant Outcome
Participants gain practical coaching techniques and a framework for supporting employee growth and development.