Course Overview
Handling difficult conversations is a critical leadership skill. Avoiding these discussions often allows problems to grow.
This workshop teaches practical techniques for addressing performance concerns, giving constructive feedback and resolving workplace issues while maintaining positive professional relationships.
Early action
Address issues earlier with more confidence so problems do not become bigger or harder to resolve.
Constructive feedback
Deliver clearer feedback in ways that are direct, respectful and more likely to lead to change.
Professional relationships
Manage difficult conversations while protecting trust, professionalism and ongoing working relationships.
Learning Outcomes
These outcomes are designed to help leaders approach difficult conversations with more structure, confidence and professionalism.
Key Topics
Preparing for challenging conversations
Prepare thoroughly so difficult conversations start more clearly and stay focused on the issue.
Constructive feedback techniques
Use feedback approaches that are honest, specific and easier for others to act on.
Managing emotional responses
Stay calm and steady when conversations become uncomfortable, reactive or emotionally charged.
Resolving workplace issues
Work through performance concerns and tensions in ways that support resolution rather than avoidance.
Maintaining professionalism
Keep conversations respectful and constructive while still dealing with issues directly.
The topics are designed to turn difficult conversations into a practical skill that leaders can use with greater confidence and consistency.
Activities
Activities are designed to help participants practise the language, structure and mindset needed for more effective difficult conversations.
Delivery Format
Interactive role plays and group discussion.
Live workshop with breakout practice sessions.
Participant Outcome
Participants gain confidence in addressing workplace challenges and conducting constructive conversations.